All current promotions & special offers at 999c on the Bonus page available. You can browse the bonus page even without logging in, but signing in will also show personalized offers for your account.
The update schedule is as follows:
- Weekly Offers: New weekly bonus and cashback offers go live every Monday morning.
- Sports Event Offer: Special promotions are added during major cricket or football tournaments, timed to coincide with the event schedule.
- Flash Offer: Limited-time offers lasting 24–48 hours appear occasionally — these are displayed at the top of the bonus page.
- VIP Offer: Exclusive offers based on your VIP level are delivered directly to your dashboard.
To stay on top of new offers, just ask on 999c Live Chat – the team will fill you in on the latest promotions.
There are three ways to reach 999c support – you can use any one of them at any time:
- Live Chat (fastest): Click the chat icon at the bottom-right corner of any page on the site. You can chat in Bangla, and an agent typically responds within 1–3 minutes. This channel is available 24 hours a day, 7 days a week.
- Email: support@999c.click – For complex issues or document submissions, contact us by email. You'll typically receive a reply within 24–48 hours.
- Help Center: Help Center Detailed guides for common issues are available – many problems can be resolved without needing to contact Live Chat at all.
For urgent matters — such as a locked account or a withdrawal issue — live chat is your best option, as you'll get immediate assistance.
The time it takes for winnings to be credited varies slightly depending on the game type:
- Slots: Once the spin ends, winnings are instantly credited to your balance.
- Live Casino (Blackjack, Baccarat, Roulette): Credited within a few seconds of the round ending.
- Sports Betting – Pre-Match: Once the match result is confirmed, winnings are automatically credited to your balance within 1–15 minutes. For major tournaments, it may occasionally take up to 1 hour.
- In-Play Betting: Credited within a few minutes of the bet result being confirmed.
If winnings haven't been credited, wait 30 minutes — occasional server updates can cause a slight delay. If the issue persists, contact us via Live Chat with your bet ID and game name.
The minimum deposit amount at 999c varies by payment method:
- bKash: Minimum ৳500. Send from a personal bKash account — not from an agent.
- Nagad: Minimum ৳500. Use a Nagad account registered in your own name.
- Rocket (Dutch-Bangla): Minimum ৳500.
The maximum single deposit limit varies by payment method – full details are shown on the deposit page. Deposits typically reflect in your balance within 1 minute.
One important note: the name on the mobile banking account you use for deposits must match the name on your 999c account. A mismatch can cause issues when withdrawing.
There are two ways to close your 999c account — either temporarily or permanently:
Cooling-Off (temporary break): To pause deposits and betting for anywhere between 24 hours and 30 days, use the cooling-off feature. Go to Account Settings → Responsible Gaming → Cooling-Off to set it up, or simply ask via Live Chat. Your balance stays safe during this period and you can resume play normally once it ends.
Self-Exclusion (long-term closure): To close your account completely for anywhere between 3 months and 5 years, use self-exclusion. Just let us know via live chat and it will take effect within 30 minutes. You will not be able to log in again until the period has ended.
Permanent closure: To permanently delete your account, email support@999c.click. If you have a remaining balance, withdraw it before requesting deletion.
For more details Responsible Gaming Page See.
KYC (Know Your Customer) verification is required at 999c for security purposes. It is typically needed when withdrawing ৳20,000 or more, or when an account verification request is received.
Required Documents:
- National ID Card (NID): Clear photos of both the front and back.
- Selfie: Take a selfie holding your NID — both your face and the NID must be clearly visible.
- Mobile banking proof (if required): A screenshot from your bKash or Nagad app showing your name.
How to deposit: Tell the Live Chat agent you'd like to complete KYC and they'll guide you through it. Alternatively, you can send your documents directly to support@999c.click.
Time: Verification is usually completed within 1–2 hours, though it may take up to 24 hours during busy periods. Once KYC is done, you won't need to do it again.
Withdrawing from 999c is straightforward. Here are the steps:
- Log in to your account → select "Withdrawal" from the dashboard.
- Select your payment method (bKash / Nagad / Rocket).
- Enter the amount and confirm your mobile number.
- Tap the "Confirm Withdrawal" button.
How long it takes:
- bKash: Typically 1–5 minutes. Up to 30 minutes during peak hours.
- Nagad & Rocket: 1–10 minutes.
Minimum Withdrawal: ৳500.
Please note: The mobile number used for withdrawal must match the one used for deposits and must also match the name on your account. Bonus balance cannot be withdrawn directly – wagering requirements must be met first. If funds haven't arrived after 30 minutes, contact Live Chat with your transaction ID.